CSC will never ask you to provide your Social Security number or any other sensitive information in response to an email. If you receive a suspicious call or email from someone claiming to be Citadel Servicing Corporation, do not respond and do not click links or open/download attachments. Instead, contact CSC Customer Service toll-free at 1-888-800-7661 and delete it.
If you did provide personal or financial information, contact CSC immediately toll-free at 1-888-800-7661. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate Citadel Servicing Corporation and whether any personal information was provided to the suspicious caller.
Email fraud, often called phishing, typically involves the use of deceptive emails that ask you to provide sensitive personal, financial or account information. The emails may strongly indicate they come from an organization you do business with, but often contain spelling or grammatical errors and a sense of urgency about returning your information quickly to avoid a penalty or win a prize.
A fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. The people attempting to get this information may use it to access your account(s) or to open new accounts in your name using your information.